Returns & Refunds Policy
Everything we sell is fresh-cut and perishable, so a standard “return” doesn’t really apply the way it would for packaged goods — here’s how we handle it instead.
Our Track Record
To date, we haven’t had a single return or refund request — but if something ever does go wrong with your order, we want to hear about it and make it right.
Because Our Products Are Perishable
Fresh-cut vegetables, greens, sprouts, batters and similar items can’t be accepted back once delivered, for hygiene and food-safety reasons. This is why we don’t run a standard exchange/return process — instead, we handle every issue directly with you.
If Something Isn't Right
If your order arrives damaged, incorrect, or you’re unhappy with the quality:
- Contact us directly — call or WhatsApp +91 99433 12445, or email momscutandsprouts@gmail.com — as soon as possible, ideally within a few hours of delivery since our products are perishable.
- Share a photo of the item and a quick description of the issue.
- We’ll sort it out with you directly — a replacement, a refund, or credit toward your next order, depending on what happened.
Refunds
Where a refund is agreed, it’s issued back to your original payment method. For Cash on Delivery orders, we’ll coordinate the refund directly with you. Processing typically takes a few business days once agreed.
Order Cancellations
Since we prepare orders fresh, cancellations are only possible before we’ve started preparing your order. Contact us as soon as possible if you need to cancel or change something.